How to use the Sync.com web panel

Note: This guide is for the new for 2025 web panel experience.
Click here for the legacy web panel guide.

The Sync web panel provides secure web-based access to your cloud storage and account settings. From the web panel you can:

Easily access your files using any web browser.
Share files and folders with shared links and team share folders.
Access file version history and deleted file recovery.
Change security settings.
Manage account settings and billing.

In this article:

Accessing the web panel

The web panel is compatible with Internet Explorer 10+, Microsoft Edge, Safari 7+, Firefox, and Chrome web browsers on desktop computers and mobile devices.

Sign in to the web panel directly:

Click the sign in link https://cp.sync.com, or click Sign in from the top right corner of any page on the Sync.com website.
Enter your email address (username) and password.
Click Sign in.

Sign in from the Sync desktop app:

If you've installed the Sync desktop app on your computer, you can sign in directly from the desktop app as follows:

Click the Sync icon on the Windows system tray or the Mac menu bar.
Click the Cloud icon on the top blue bar.

The desktop app signs you in automatically using secure single sign on (SSO).

Web panel overview

The web panel provides quick access to your cloud storage space, sharing, and other features.

From the left navigation bar you may access:

Click Files to see your files and folders stored in Sync. When you install the Sync desktop app, a special Sync folder is created on your computer, with the contents of the Sync folder available from the Files section.

Learn how to add files and folders
Learn how to restore deleted files and folders

Click Vault to see all of the files and folders stored in Vault. The Vault is a separate, cloud-only storage space that does not automatically synchronize to your computer.

Click Shares and select either Shared folders or Links to manage files and folders that you have shared.

Click Starred to access files and folders you have bookmarked for quick access.

Learn how to enable quick access with Starred files

Click Recents to quickly access recently added and changed files on your account.

Pro Teams administrators can click Users & Groups to access the account admin panel, which makes managing Sync accounts for multiple team members (employees) easy.

Click Settings to manage your display name, email address, billing, security options, and event log.

Uploading (adding) files and folders to Sync, using the web panel

To upload files or folders:

Sign in to the web panel.
Navigate to the folder you want to upload files to, and click the (+ icon) from the bottom right corner of the screen.
Click Upload.
From the upload window, and either drag-and-drop your files directly into the box, or click the Browse files button to select files from your computer file browser.
- If you select a file, click Add or Open to proceed.
Files and folders will be added to the transfer window at the bottom right corner of the screen, and a checkmark will appear when uploading is complete.

Notes:

Drag and drop requires Microsoft Edge, Firefox, or Google Chrome.
To upload large folders, use the Sync desktop app for faster performance.

Downloading files and folders from the web panel

To download files:

Sign in to the web panel.
Click the (ellipsis) icon beside any file to open the file menu.
Select Download to download the file to your computer or device.

Note:

The web panel defaults to the fastest download method for single file downloads.
The download multiple files method outlined below adds an additional layer of end-to-end encryption in transit (if you first select one or more files).

To download multiple files:

Sign in to the web panel.
Hover over the file or folder icon and use the (checkbox) to select multiple files (long press on mobile).
Click Download from the action menu at the top of the file listing.

Downloading folders:

To download folders you can install the Sync desktop app on your computer, which will download your folders automatically. Additionally you can create a link to a folder, access the link, and then use the Download all link feature.

Moving files and folders using the web panel

To move files and folders:

Sign in to the web panel.
Click the (ellipsis) icon beside any file or folder, to open the file menu.
From the file menu select Move.
From the move window, navigate to the Files or Vault locationwhere you want to move the file or folder..
Click the Move button.

Note:

Keep your web browser window open until the move is complete.

Web panel menu options

The Sync.com web panel includes file and folder tools to help you stay organized.

Accessing the file menu:

Sign in to the web panel.
Click the (ellipsis) icon beside any file or folder, to open the file menu.
From the file menu select a file action.

Files and folders have different options:

Menu actions:

	Share as link (or Manage link) – Share file or folder as a link. Learn more.
	Share folder – Create a shared folder, and give other team members access to view or edit the contents of the folder. Learn more.
	Manage share folder – Add or remove share members, and modify existing share folder settings.
	View file – Preview a document without downloading it. Learn more.
	Open in browser – Preview a document using built-in web browser functionality (supports PDF and text files).
	Download – Download a file to your computer or device. Learn more.
	Add to Starred – Bookmark a file or folder for quick access from the Starred section.
	Edit in Office – Use Microsoft Office Online to edit Excel, Word, and Powerpoint documents directly from the web panel. Learn more.
	Rename – Rename a file or folder.
	Copy – Copy a file or folder to a new location in Files or Vault.
	Duplicate – Duplicate a file into the same folder.
	Move – Move a file or folder to a new location in Files or Vault.
	Delete – Delete a file or folder in Files or Vault. Deleted files can be restored or purged.
	File / Folder info – Access file details including size, modified date, and Sync ID.
	Version history – Preview and restore a previous versions of a file. Learn more.

Preview and streaming, documents, photos, videos, and media

The Sync.com web panel includes a built-in previewer, making it easy to view documents without downloading them first. Previewing also extends to sharing, allowing you to restrict the ability to download, when sharing files with links.

To preview a file:

Sign in to the web panel.
Click the file name you want to preview.

The previewer will open if the file type is supported. If a file cannot be previewed you can download it and open it in an external application for viewing.

What file types can be previewed?

Free and Personal customers can preview the following file types:

JPG, GIF, PNG, TXT and a few other text-based formats.

Pro Solo and Pro Teams customers can preview the following file types:

Document formats (including Microsoft Office) up to 40 MB in size: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, VSD, VSDX, RTF, CSV, PDF, ODT, ODS, ODP, HTML, TXT and many older file formats.
Image formats: DGN, DWG, DXF, DCM (DICOM), TIFF, JPG, JP2, GIF, PNG, RAS, CAL, DIB, BMP, PSD, PCT, PCX, PCD, WMF, EMF, TGA and more.
Video and audio formats: Most media formats can be viewed directly, provided they are encoded in a web friendly format (eg. MP3, MP4, H.264 + AAC).

Video note:

Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.

How do document previews work?

For images, the Sync apps generate and encrypt a separate preview file locally when you upload the file. For PDF documents, encrypted file data is downloaded directly into the browser and decrypted locally in your web browser. For Microsoft Office document formats the encrypted file data is downloaded directly into the browser and decrypted in real-time, then re-encrypted and streamed through an automated Sync helper server to generate an SVG preview. Sync does not store this data.

File version history

Sync keeps a copy of all changes made to your files in Sync, allowing you to recover older versions of files, restore deleted files, or roll back your entire account to a snapshot of a previous date.

To preview and recover older versions of your files:

Sign in to the web panel.
Click the (ellipsis) icon beside the file you would like to see version history.
Select Version history.
Click the (ellipsis) icon beside any previous version to view or download it.
Click Restore icon beside any previous version to restore it.

The restored version will become current and automatically sync.

Notes:

Does version history count against my storage quota? No, version history does not use your storage quota.
Can I recover multiple files, all at once? You can restore previous versions of individual files, or folders (that contain multiple files) from the web panel. Our customer service team may be able to help you roll back all files and folders to a previous dat and time.

Restore deleted files or folders

Sync keeps a copy of all deleted files, allowing you to restore deleted files and folders easily.

To restore deleted files or folders:

Sign in to the web panel.
Navigate to the location of the deleted files. For example, if you are missing a file in a particular folder, navigate to that folder first.
Click the Trash icon at the top right of the file listing. This will hide the active files and show only the deleted files.
Click the (ellipsis) icon beside a deleted file or folder.
Click Restore.
Click Restore again, to confirm.
Click the Trash icon at the top right of the file listing again, to show the active files in the folder. Your restored file is now an active file, and will automatically sync.

Notes:

Do deleted files count against my storage quota? No, deleted files do not use your storage quota.
Can I restore many deleted files and folders spanning multiple locations, all at once? You can restore multiple deleted files and folders from the web panel. Our customer service team may be able to help you roll back and restore large-scale deletes or complex folder structures.

What if I don't see my deleted files?

You may be in the wrong folder. Be sure to navigate to the folder where the deleted files should be
The file or folder may be purged, in which case it cannot be restore.
The file or folder may be part of a shared folder that you are no longer part of. Try rejoining the shared folder.
The file may have been in a folder that was renamed. Try restoring the old folder name.
The file may not have been uploaded to Sync.