Error 1612 occurs when there’s a server issue that prevents a user from being added to a shared folder correctly. This typically happens during the folder sharing or invitation process.
How to fix this:
To resolve this issue, follow the steps below:
Remove the user from the shared folder. Learn more.
Re-add the user to the shared folder by sending a new invitation. Learn more.
Have the user accept the shared folder invitation. Learn more.
Once the user has been re-invited and accepts the share, access should be restored and the error resolved.
Still having trouble?
If the issue persists after following these steps, please contact our support team with details about what took place when the error occurred so this can be investigated further.