If you see an incorrect digest error, it means a file didn’t download correctly from Sync’s servers. The Sync app triggers this error when it detects that the file you received doesn’t match the expected data. This is a built-in safety check to prevent corrupted files from being stored or synced.
How to fix it
You can resolve the issue by manually downloading the affected file from the Sync web panel and placing it back into your local Sync folder.
- Download the file from the Sync web panel. Visit the Sync web panel and download a fresh copy of the file.
- Locate the Sync folder on your computer. Once downloaded, place the file into the correct location within your local Sync folder.
This will allow the file to re-sync properly without triggering the error.
Still having trouble? Contact support.
If the error persists after waiting, contact our support team with details about what took place when the error occurred so this can be investigated further.