Error 8050 occurs when you try to access a link that belongs to a Sync account that has since been cancelled. Because the account owner no longer has an active Sync account, the link is no longer valid.
If you believe you're receiving this message in error, contact support with the following information:
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The email address of the link owner’s Sync account
- This is the account that originally created and shared the link.
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The link or link ID
- If the link is not confidential, provide the full link.
- If the link is confidential, provide only the link ID.
Once you’ve provided this information, our team will investigate the issue and confirm whether the link owner’s account has been cancelled.
Note: If the account has been cancelled, the link cannot be restored. To regain access, the account owner will need to re-activate their account or share the file(s) again from an active Sync account.