This error occurs when you try to share a folder with an existing Sync user that is set up in a different data region than your account.
Why this happens:
Some Sync users are set up on a distinct data region that is not compatible with your team shared folders. In these cases, to maintain data integrity, sharing to these users is not supported.
What you can do:
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Share the folder with a link
- Learn more: Sharing files and folders with links
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Use a different email
- Ask the recipient for another email not linked to a Sync account, then send the folder invite to that address.
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Add as a sub-user
- If you’re on a Teams plan, add the user as a sub-user. They may need to delete their existing account first.
Still having trouble? Contact support
If the issue persists after following these steps, contact our support team for further assistance.