Congratulations on choosing Sync! As a Sync customer you can:
Access your documents and files from multiple computers and mobile devices.
Protect your data by backing it up in the cloud.
Share your files securely.
Setup centralized folders that multiple people can access.
Keep your documents and files safe, secure and private.
This article is intended for customers on the free Sync Free and Personal plans. If you are a Business Pro Teams customer, have a look at the Business Pro Teams Getting Started Guide.
1. Upload your first file
The easiest way to get started is to upload a file in the Sync web panel.
Sign in to the Sync web panel
Follow our article on how to upload files for step-by-step instructions.
Install the Sync desktop app
For the fastest upload and transfer speeds, install the Sync desktop app and add files to your Sync folder.
Install the Sync desktop application for Windows or Mac.
2. Get organized with the web panel and mobile apps
Install the Sync mobile app
Use the Sync mobile app to access and preview your files from your iPhone, iPad, or Android device.
Download from the Apple App Store or Google Play Store (search for “Sync.com”)
Learn your way around the Sync web panel
In the Sync web panel, you can access your files and manage your account from any browser.
Review the web panel guide for more information.
Watch the web panel webinar to see how it works.
Set up a folder structure that stays organized
A consistent folder structure makes it easier to find files and share them with the right people.
Review the file management best practices for more information and examples you can copy.
3. Back up files and free up storage
Sync helps you protect your files with back ups and stay in control of storage across your devices.
Archive files with Vault
Vault is cloud-only storage for backing up files outside of your Sync folder. Since Vault files don’t automatically sync to your other devices, Vault is ideal for long-term backups and freeing up space.
Save space with CloudFiles
With CloudFiles, you can see your files on your computer without storing them locally. Download a file only when you need it.
Back up your photos with Camera Uploads
When enabled, Camera Uploads copies your phone’s photos and videos to Sync automatically. This keeps your photos protected even if your device is lost, damaged, or runs out of storage.
For a full walkthrough of these backup and storage options, see How to back up your files and save space with Sync
4. Share files and collaborate
Sync gives you a few ways to share files and work with others:
Links
A shared link is a quick way to send a file to anyone, no account required. With links, you can manage controls like passwords, expiry dates, and notifications.
Team Shared Folders
For shared workspaces, Team Shared Folders make it easy for multiple users to work from the same files in one central location.
For a full walkthrough, see How to share and collaborate with Sync.
5. Secure your account
Sync is built to keep your files private and secure with encrypted cloud storage. To strengthen your account security, take a few quick steps:
Use a strong, unique password to reduce the risk of unauthorized access.
Enable two-factor authentication (2FA) for an extra layer of protection.
Set up password recovery options (like email-based recovery or a password hint) so you can regain access if you forget your password.
Monitor account activity and events to stay on top of important changes.
For a complete overview of encryption and security best practices, see What can I do to ensure my files are encrypted and my Sync account is secure?
Contact us if you have any questions - we're here to help!
Let our team of Sync experts help you get started. Contact us right now.