Getting Started

Desktop Apps

• How do I download and install the Sync desktop app?
• Download the Sync apps
• How to back up your files and save space with Sync
• The Sync desktop application
• Accessing the Sync app and Sync folder on your computer
• How do I prepare my computer for Sync?
• See all 35 articles

Web Panel

• How to use the Sync.com web panel
• Restore deleted files or folders
• File management best practices
• What is Sync?
• Introduction to Sync.com
• How does Sync work?
• See all 30 articles

Pro Teams

• Getting started with Pro Teams
• How to invite an existing Sync user to your Teams Plan
• Getting Started With Pro Teams Standard - Administrator Guide
• Getting Started with Pro Teams+ RBAC - Administrator Guide
• Getting started with Pro Teams (legacy)
• Select Your Pro Teams
• See all 9 articles

Mobile Apps

• The Sync mobile apps
• How do I upload my photos and videos to Sync using my mobile device?
• How do I upload photos and files from my phone or tablet?
• How to create a new folder on the Sync mobile app
• Automatic camera uploads
• How do I use automatic camera upload in Android?
• See all 20 articles

Sharing - Links

• Sharing files and folders with links
• Requesting files with upload enabled links
• How to manage shared link permissions
• Add passwords to shared links
• Set expiration dates on shared links
• Disable downloads on shared links (preview only)
• See all 9 articles

Sharing - Team Shares

• How to use team shared folders
• How to create a new shared folder
• How to add additional users to team shared folders
• Joining or leaving a shared folder
• How to make a team shared folder view-only (restrict editing or change permissions)
• How to remove users (revoke access) on a team shared folder
• See all 9 articles

Vault

• What is the Sync Vault?
• How to access and download files and folders stored in Vault
• How to upload files and folders to Vault
• How to move files from the Sync folder to Vault
• How to verify what files stored in Vault
• How do I free up space on my computer or device using Vault?

Account & Billing

• How do I update my billing profile and payment method?
• How to access your Sync account settings
• How do I change the email address (username) on my Sync account?
• How to update your display name and profile picture
• How do I manage email preferences?
• How do I check my storage space usage?
• See all 38 articles

Passwords & Security

• Account security
• How do I change or reset my password?
• How do I change or reset my password?
• How do I set or get a password hint?
• What can I do to ensure my files are encrypted and my Sync account is secure?
• How do I enable or disable email-based password reset?
• See all 23 articles

Migration

• How do I transfer my files from Dropbox to Sync?
• Migrating your Account to the Teams+ Platform
• How do I transfer my files from Google Drive to Sync?
• How do I move my files from OneDrive to Sync?
• How do I transfer my files from iCloud to Sync?
• How do I export photos from Apple Photos to Sync?

Antivirus & Third-party Apps

• Microsoft Office for Sync getting started guide
• Using the Microsoft Office mobile apps for iOS and Android with Sync
• How do I edit MS Excel files stored in Sync in Android?
• How do I edit MS Excel files stored in Sync in Android?
• Using the Sync iOS App with PDF Expert
• How do I use GoodReader on iOS with Sync?
• See all 22 articles

Release Notes

• Release Notes: Mobile App (Android & iOS)
• Release Notes: Desktop App (Windows & macOS)