Passwords & Security

Account security
How do I change or reset my password?
How do I change or reset my password?
How do I set or get a password hint?
What can I do to ensure my files are encrypted and my Sync account is secure?
How do I enable or disable email-based password reset?
Password management
How do I reset my password from the Sync.com web panel?
How do I enable or disable email-based password reset?
How do I set or get a password hint?
How to enable and disable two-factor authentication (2FA)
How do I disable or enable password change from the Sync desktop app?
How to sign out of your Sync account
How do I remotely sign out from the Sync.com web panel?
How do I manage web panel session time (auto-logout)?
How do I disable a lost or stolen computer, phone or tablet?
How do I re-enable (unsuspend) a computer, phone or tablet?
How do I enable or disable single sign on (SSO)?
How do I recover from ransomware that has corrupted or renamed my files?
The General Data Protection Regulation (GDPR)
Are you compliant with Canadian data privacy legislation (PIPEDA, PIPA, FIPPA)?
Which plans are HIPAA compliant?
How to I enable or disable two-factor authentication (2FA)?