Account security

Sign in to the Sync.com web panel to manage your account security settings.

In this article:

How do I enable or disable two-factor authentication (2FA)?

For more information about how to enable or disable 2FA on your Sync account, refer to this article: 

How to enable and disable two-factor authentication (2FA)

How do I enable or disable single sign on (SSO)?

Sync includes a single sign on feature, allowing you to automatically sign in to the web panel from an authenticated Sync desktop app installed on your computer.

Once you've installed the Sync desktop app you can click the Sync icon on the Windows system tray or the Mac menu bar and select the Go to Sync.com web panel quick link. This will sign you into the web panel automatically, as the desktop app has already been authenticated.

To enable or disable single sign on:

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Security tab.
  4. Click the   (settings cog) beside Two-factor authentication.
  5. Toggle the Single Sign-On for desktop application switch.

Notes:

  • When SSO is disabled, you will be prompted to enter your username and password each time you access the web panel from the desktop app Go to Sync.com web panel quick link.
  • SSO does not override two-factor authentication.
  • With 2FA enabled you will be prompted for an additional security code each time you sign in into the web panel, regardless of your SSO settings.

How do I manage web panel session time (auto-logout)?

You can set the web panel to automatically log you out when there is no activity. This is recommended if you frequently sign in to your Sync account from public computers.

To manage auto-logout:

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Security tab.
  4. From the Auto logout dropdown menu select Never, 1 hour, or 24 hours.

How do I disable a lost or stolen computer, phone or tablet?

If your computer or mobile device is lost or stolen you can unlink it from your Sync account. This prohibits Sync app installed on the device from downloading and syncing files, or making changes to your account settings.

To disable (unlink) a device:

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Devices tab.
  4. Click the   (ellipsis) icon beside the computer or device you want to disable.
  5. Select Delete.
  6. Check the Confirm box and click Delete.

Note: if your device was lost and you re-locate it, you can enable it.

How do I re-enable (unsuspend) a computer, phone or tablet?

If you’ve received the error message “Device is Suspended,” follow these steps to restore access to a previously disabled computer or mobile device:

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Devices tab.
  4. Toggle the Show removed devices switch. 
  5. Click the   (ellipsis) icon beside the deleted computer or device you want to re-enable.
  6. Select Restore.

If the app version is no longer supported, see Updating from an unsupported version of the Sync desktop app.

How do I remotely sign out from the Sync.com web panel?

If you forgot to sign out from the web panel, or you suspect that someone has signed in using your account credentials, you can remotely logout anytime.

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Devices tab.
  4. Click the   (power off) icon beside the web session you want to sign out.
  5. Click Sign out.

Logging out of your current session:

The remote sign-out option can only be used to log out of other active web sessions on your account. If you see “No actions available” beside your current session, this means you’re viewing the session you’re currently signed into and it cannot be ended remotely.
To log out of your active session, click your profile icon in the top-right corner of the web panel and select Sign out.

How do I disable or enable password change from the Sync desktop app?

If you've installed the Sync desktop app on a computer that is shared by multiple people, you can disable the password reset feature of the app. This can help you control who can change your Sync account password.

Important:

If you disable password change on your computer it is highly recommended that you enable email-based password reset and set a password hint, to prevent being locked out of your account permanently due to a forgotten password.

To manage this setting per computer:

  1. Sign in to the web panel.
  2. Click Settings from the left navigation bar. 
  3. Click the Devices tab.
  4. Click the   (ellipsis) icon beside the computer you want to disable password change on.
  5. Select Set permission.
  6. Choose Disabled or Enabled as required.
  7. Click Save settings.
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