How do I change or reset my password?

If you're resetting your password because you can’t access your account, first double-check that you’re signing in with the correct email address and that there are no spelling mistakes.

You can reset your password from the forgotten password reset page or by using the Sync desktop app. Choose a strong, unique password, and don’t re-use a password you’ve used elsewhere.

Important:

For maximum security and privacy Sync does not store or transmit your password (to ensure that no one can get a hold of it). As such, it is crucial that you keep a copy of your password in a safe place, ensure that you've got the Sync desktop app installed, or, optionally enable email-based password recovery or set a password hint.

Otherwise if you lose your password there will be no way to recover it.

To reset your password using the forgotten password page:

1. Visit the forgotten password reset page.
2. Enter your email address.
3. Click the Reset my password via email option. This option will only be available if you have enabled email-based password recovery on your account.
4. Write down the password reset code displayed in your web browser (you'll need this later)
5. Check your email for the password reset request notification. Click the Reset password button contained in the email.
6. Enter the password reset code you wrote down earlier.
7. Enter and confirm your new password.
8. Click Reset password.

To reset your password from an installed desktop app:

1. Click the Sync icon on the Windows system tray or the Mac menu bar.
2. Click the   (settings cog) and select Preferences.
3. Click the Account tab.
4. Enter and confirm a new Password.
5. Click OK.

When you reset your password, you'll stay logged into any previously authenticated computers or devices. If you've tried the steps above and you're still not able to reset your password, check out this troubleshooting article.