Your username for Sync is your email address. If you get a new email address, be sure to update your Sync account. You can also transfer ownership of your Sync account by changing the email address.
To change your email address:
- Sign in to the web panel.
- Click Settings from the left navigation bar.
- Click the (ellipsis) icon beside your current profile information.
- Select Change email address.
- Enter your current Sync account password (to verify that you control the account).
- Enter your new email address.
- Click Verify.
- A verification email will be sent to the new email address. Click the link in the verification email to complete the process.
I am transferring ownership of my account - what else do I need to do?
To transfer ownership of your account you will need to change the email address as outlined above, as well as update / remove your billing profile, and enable email-based password reset (allowing the new owner to reset the account password easily).
Once these steps are completed:
All connected devices will remain linked to the account and will automatically update to reflect the new email address.
This change will not trigger a resync of your data.
Files, folders, and sharing settings will remain intact, ensuring a seamless handoff to the new owner.