The following release notes contain updates, performance improvements, stability fixes, and enhancements to file handling and user experience on both Windows and macOS.
Version 5.0.30 / 2.2.55 - 01/26/2026
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Fixes an issue that was preventing updating from an older version
Version 5.0.29 - 12/01/2025
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Improved performance, stability, and reduced CPU/memory usage for very large syncs (millions of small files, long paths, nested folder deletes).
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Improved upload reliability so syncing doesn’t stall.
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Fixed issues with automatic updates, app not loading, and crashes caused by excluded/paused paths or too many excluded files.
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Fixed rare crashes during SSL certificate verification.
Version 5.0.28.2 - 09/08/2025
- Eliminated issues that would cause syncing to stall.
- Ensure downloads don't block uploads.
- File upload stability.
- Improved account restore speed.
Version 2.2.52 - 08/25/2025
- Handle 3010 install errors cleanly
- Various fixes to prevent app from crashing
- Fixed "Run when computer started" setting
- Ensure downgrade from 5.x to 2.x provides correct error messaging
- Expanded file event error coverage to improve app reliability and QA
Version 5.0.27 - 07/28/2025
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File upload stability.
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Windows 10 32-bit crash.
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Modified date of local cloud-only files now correct when files are edited on the web.
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Note: The 5.0.26 release was skipped
Version 2.2.50 - 06/02/2025
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Increased per folder file limit from 10,000 to 50,000.
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More prominent error messaging with links to help desk for stuck files.
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"core" no longer an excluded file name.
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Events load much faster (Recents view).
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Clicking on folders in advanced tab (selective sync).
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Installer text alignment.
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Improved load speed and reliability of the preferences pane.
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Fixed various installation errors.
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Reduced instances causing deleted files to reappear.
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Fixed crash related to missing DLL.
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Copy-to-vault no longer causes syncing to pause.
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Moving a share folder no longer breaks the share.
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Deleted files no longer listed as files to review.
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Fixed incomplete uploads data issue.
Version 5.0.25 - 04/28/2025
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Increased per folder file limit from 10,000 to 50,000.
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More prominent error messaging with links to help desk for stuck files.
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"core" no longer an excluded file name.
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Fixed various issues that could cause files to get stuck.
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Fixed instances where app would pause or crash.
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Check to prevent multiple users from using the same Sync folder location.
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Moving a share folder no longer breaks the share.
Version 5.0.23 - 02/06/2025
- Improved load speed and reliability of the preferences panel.
- Improved reliability of large file uploads and downloads.
- The installer incorrectly produced the errors “Unhandled unknown exception: terminating the application” and “Initialize failed: The initial message queue failed. Please restart your computer”.
- Corrected a typo in the app installer.
- Fixed issue causing error “cloudfiles is not supported on sharedfolder”.
- Setting a file to Cloud-Only sometimes reverts to local storage.
- Item in sync were being incorrectly reported as “pending” in some cases.
- When installing on Windows 11 some text was not being displayed fully.
- Video files with the .BRAW extensions were not always downloading from the cloud.
- Clarified error message shown when trying to create a share link before verifying email on a new account.
Version 5.0.30 / 2.2.55 - 01/26/2026
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Fixes an issue that was preventing updating from an older version
Version 5.0.29 - 12/01/2025
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Changed upgrade behavior: when upgrading from 2.x to 5.x, files are set to cloud-only by default.
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Improved CloudFiles reliability and performance.
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Improved upload performance and reliability, including better connection reuse and more reliable uploads for 100 GB+ files.
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Fixed issues with automatic updates, app not loading, and crashes caused by excluded/paused paths or too many excluded files.
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Improved handling of cross-platform filenames to prevent name collisions.
- Fixed an issue where deleting 50 or more files at once could fail.
- Fixed an issue where some Unlimited accounts incorrectly displayed a “Storage is full” message.
Version 2.2.53 - 10/01/2025
- Eliminated slow UI when launching on very large accounts (millions of files).
- Fixed issue where the app did not always launch at system startup.
- Account restore during install now completes much faster.
- Fixed crash when the device ID was blank.
- Improved lock handling to prevent potential syncing issues.
- Updated OpenSSL to 3.x to address rare app crashes.
Version 5.0.28.2 - 09/08/2025
- Clicking Sync folder opens the Sync folder.
- Eliminated issues that would cause syncing to stall.
- Ensure downloads don't block uploads.
- Ensure shares cannot be moved into shares.
- Ensure thumbnails are backfilling properly.
- File upload stability.
- Fixed run when computer is started.
- Fixed storage is full error.
Version 2.2.52 - 08/25/2025
- Handle 3010 install errors cleanly
- Various fixes to prevent app from crashing
- Fixed "Run when computer started" setting
- Ensure downgrade from 5.x to 2.x provides correct error messaging
- Expanded file event error coverage to improve app reliability and QA
Version 5.0.27 - 07/25/2025
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Faster initial file loading on new install.
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Broken Sync folder shortcut.
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macOS 12.7 fix.
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Issues where app had to be launched twice.
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Stability issues related to locking.
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Note: The 5.0.26 release was skipped
Version 2.2.51 - 07/03/2025
- Issues launching the app.
- Syncing status visibility.
- Note: This is a Mac-specific hotfix for the 2.2.50 release.
Version 2.2.50 - 06/02/2025
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Increased per folder file limit from 10,000 to 50,000.
-
More prominent error messaging with links to help desk for stuck files.
-
"core" no longer an excluded file name.
-
Events load much faster (Recents view).
-
Clicking on folders in advanced tab (selective sync).
-
Installer text alignment.
-
Improved load speed and reliability of the preferences pane.
-
Fixed various installation errors.
-
Reduced instances causing deleted files to reappear.
-
Copy-to-vault no longer causes syncing to pause.
-
Moving a share folder no longer breaks the share.
-
Deleted files no longer listed as files to review.
-
Fixed incomplete uploads data issue.
Version 5.0.25 - 04/28/2025
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Increased per folder file limit from 10,000 to 50,000.
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More prominent error messaging with links to help desk for stuck files.
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"core" no longer an excluded file name.
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Local generation of PDF thumbs.
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Fixed various issues that could cause files to get stuck.
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Fixed cases of files getting locked permanently.
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Fixed instances where the “Remove Download” menu option was not working.
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Folder icon shortcuts now work for excluded files and folders.
Version 5.0.23 - 02/06/2025
- Improved load speed and reliability of the preferences panel.
- The installer produced the errors “Unhandled unknown exception: terminating the application” and “Initialize failed: The initial message queue failed. Please restart your computer”.
- Some PKG files were getting stuck during syncing.
- Improved syncing when CloudFiles is installed on multiple devices, and when moving or renaming folders.
- Reduced high CPU usage by CloudFIles when quitting the app.
- Improved error messages on the progress tab.
- Corrected a typo in the app installer.
- Requirement update: As of 5.0.23 Mac CloudFiles will require OS X 13+.