The following release notes contain updates, performance improvements, stability fixes, and enhancements to file handling and user experience on both Windows and macOS.
Version 5.0.33 - 04/30/2026
- Increased sync reliability across more file update, upload, and delete scenarios.
- Reduced setup time for accounts with large sync histories.
- Improved placeholder handling for certain file names and sync status updates.
- Fixed stability issues that could cause the app to close or restart unexpectedly.
Version 2.2.58 - 04/30/2026
- Improved sync reliability when handling broken remote path entries, large file deletions, incomplete upload states, and files deleted from another device.
- Reduced setup time for accounts with large sync histories.
- Fixed stability issues that could cause the app to close or restart unexpectedly.
Version 5.0.32 / 2.2.57 - 03/24/2026
- Removed inaccurate time remaining estimates.
- Improved activity log performance and size management.
Fixed an issue when upgrading from version 2.1.x to 2.2.x.
Version 5.0.30 / 2.2.55 - 01/26/2026
Fixes an issue that was preventing updating from an older version.
Version 5.0.29 - 12/01/2025
Improved performance, stability, and reduced CPU/memory usage for very large syncs (millions of small files, long paths, nested folder deletes).
Improved upload reliability so syncing doesn’t stall.
Fixed issues with automatic updates, app not loading, and crashes caused by excluded/paused paths or too many excluded files.
Fixed rare crashes during SSL certificate verification.
Version 5.0.28.2 - 09/08/2025
- Eliminated issues that would cause syncing to stall.
- Ensure downloads don't block uploads.
- File upload stability.
- Improved account restore speed.
Version 2.2.52 - 08/25/2025
- Handle 3010 install errors cleanly
- Various fixes to prevent app from crashing
- Fixed "Run when computer started" setting
- Ensure downgrade from 5.x to 2.x provides correct error messaging
- Expanded file event error coverage to improve app reliability and QA
Version 5.0.27 - 07/28/2025
File upload stability.
Windows 10 32-bit crash.
Modified date of local cloud-only files now correct when files are edited on the web.
Note: The 5.0.26 release was skipped
Version 2.2.50 - 06/02/2025
Increased per folder file limit from 10,000 to 50,000.
More prominent error messaging with links to help desk for stuck files.
"core" no longer an excluded file name.
Events load much faster (Recents view).
Clicking on folders in advanced tab (selective sync).
Installer text alignment.
Improved load speed and reliability of the preferences pane.
Fixed various installation errors.
Reduced instances causing deleted files to reappear.
Fixed crash related to missing DLL.
Copy-to-vault no longer causes syncing to pause.
Moving a share folder no longer breaks the share.
Deleted files no longer listed as files to review.
Fixed incomplete uploads data issue.
Version 5.0.25 - 04/28/2025
Increased per folder file limit from 10,000 to 50,000.
More prominent error messaging with links to help desk for stuck files.
"core" no longer an excluded file name.
Fixed various issues that could cause files to get stuck.
Fixed instances where app would pause or crash.
Check to prevent multiple users from using the same Sync folder location.
Moving a share folder no longer breaks the share.
Version 5.0.23 - 02/06/2025
- Improved load speed and reliability of the preferences panel.
- Improved reliability of large file uploads and downloads.
- The installer incorrectly produced the errors “Unhandled unknown exception: terminating the application” and “Initialize failed: The initial message queue failed. Please restart your computer”.
- Corrected a typo in the app installer.
- Fixed issue causing error “cloudfiles is not supported on sharedfolder”.
- Setting a file to Cloud-Only sometimes reverts to local storage.
- Item in sync were being incorrectly reported as “pending” in some cases.
- When installing on Windows 11 some text was not being displayed fully.
- Video files with the .BRAW extensions were not always downloading from the cloud.
- Clarified error message shown when trying to create a share link before verifying email on a new account.
Version 5.0.33 - 04/30/2026
- Improved sync reliability in more upload, delete, and file registration scenarios.
- Updated folder syncing, folder loading, and excluded file handling for better reliability.
- Reduced setup time for accounts with large sync histories.
- Fixed stability issues that could cause the app to close or restart unexpectedly.
Version 2.2.58 - 04/30/2026
- Improved sync reliability when handling broken remote path entries, large file deletions, incomplete upload states, and files deleted from another device.
- Reduced setup time for accounts with large sync histories.
- Fixed stability issues that could cause the app to close or restart unexpectedly.
Version 5.0.32 - 03/24/2026
Removed inaccurate time remaining estimates.
Fixed a crash on OS 13.
Fixed database errors that could slow down some uploads.
Improved activity log performance and size management.
Improved upgrades from version 2.1.x to 2.2.x.
Improved handling of the 50,000 file limit per folder
Fixed an issue where renaming or moving folders could leave locks in place.
Version 2.2.57 - 03/24/2026
- Removed inaccurate time remaining estimates.
- Improved activity log performance and size management.
Fixed an issue when upgrading from version 2.1.x to 2.2.x.
Version 5.0.30 / 2.2.55 - 01/26/2026
Fixes an issue that was preventing updating from an older version
Version 5.0.29 - 12/01/2025
Changed upgrade behavior: when upgrading from 2.x to 5.x, files are set to cloud-only by default.
Improved CloudFiles reliability and performance.
Improved upload performance and reliability, including better connection reuse and more reliable uploads for 100 GB+ files.
Fixed issues with automatic updates, app not loading, and crashes caused by excluded/paused paths or too many excluded files.
Improved handling of cross-platform filenames to prevent name collisions.
- Fixed an issue where deleting 50 or more files at once could fail.
- Fixed an issue where some Unlimited accounts incorrectly displayed a “Storage is full” message.
Version 2.2.53 - 10/01/2025
- Eliminated slow UI when launching on very large accounts (millions of files).
- Fixed issue where the app did not always launch at system startup.
- Account restore during install now completes much faster.
- Fixed crash when the device ID was blank.
- Improved lock handling to prevent potential syncing issues.
- Updated OpenSSL to 3.x to address rare app crashes.
Version 5.0.28.2 - 09/08/2025
- Clicking Sync folder opens the Sync folder.
- Eliminated issues that would cause syncing to stall.
- Ensure downloads don't block uploads.
- Ensure shares cannot be moved into shares.
- Ensure thumbnails are backfilling properly.
- File upload stability.
- Fixed run when computer is started.
- Fixed storage is full error.
Version 2.2.52 - 08/25/2025
- Handle 3010 install errors cleanly
- Various fixes to prevent app from crashing
- Fixed "Run when computer started" setting
- Ensure downgrade from 5.x to 2.x provides correct error messaging
- Expanded file event error coverage to improve app reliability and QA
Version 5.0.27 - 07/25/2025
Faster initial file loading on new install.
Broken Sync folder shortcut.
macOS 12.7 fix.
Issues where app had to be launched twice.
Stability issues related to locking.
Note: The 5.0.26 release was skipped
Version 2.2.51 - 07/03/2025
- Issues launching the app.
- Syncing status visibility.
- Note: This is a Mac-specific hotfix for the 2.2.50 release.
Version 2.2.50 - 06/02/2025
Increased per folder file limit from 10,000 to 50,000.
More prominent error messaging with links to help desk for stuck files.
"core" no longer an excluded file name.
Events load much faster (Recents view).
Clicking on folders in advanced tab (selective sync).
Installer text alignment.
Improved load speed and reliability of the preferences pane.
Fixed various installation errors.
Reduced instances causing deleted files to reappear.
Copy-to-vault no longer causes syncing to pause.
Moving a share folder no longer breaks the share.
Deleted files no longer listed as files to review.
Fixed incomplete uploads data issue.
Version 5.0.25 - 04/28/2025
Increased per folder file limit from 10,000 to 50,000.
More prominent error messaging with links to help desk for stuck files.
"core" no longer an excluded file name.
Local generation of PDF thumbs.
Fixed various issues that could cause files to get stuck.
Fixed cases of files getting locked permanently.
Fixed instances where the “Remove Download” menu option was not working.
Folder icon shortcuts now work for excluded files and folders.
Version 5.0.23 - 02/06/2025
- Improved load speed and reliability of the preferences panel.
- The installer produced the errors “Unhandled unknown exception: terminating the application” and “Initialize failed: The initial message queue failed. Please restart your computer”.
- Some PKG files were getting stuck during syncing.
- Improved syncing when CloudFiles is installed on multiple devices, and when moving or renaming folders.
- Reduced high CPU usage by CloudFIles when quitting the app.
- Improved error messages on the progress tab.
- Corrected a typo in the app installer.
- Requirement update: As of 5.0.23 Mac CloudFiles will require OS X 13+.