How do I allow Sync to work with Trend Micro OfficeScan?

Some firewall and antivirus programs can occasionally block Sync from working properly. To prevent this, you can add Sync as an exception in Trend Micro AntiVirus. The steps below show how to exclude Sync’s program files and folders from scans, ensuring uninterrupted syncing and performance.

1. Open Trend Micro, then click Settings.

2. Click Exception Lists.

3. Select Programs, Files or Folders, then click Add.

4. Click Browse, and navigate to your Sync installation folder:
   C:\Users\<YourUsername>\AppData\Local\Programs\Sync

   (Replace <YourUsername> with your actual Windows username.)

5. Select the Sync folder, then click Open, and click OK to confirm.

6. To ensure full compatibility, repeat the steps above to add the following Sync program files individually:
   C:\Users\<YourUsername>\AppData\Local\Programs\Sync\sync-taskbar.exe
   C:\Users\<YourUsername>\AppData\Local\Programs\Sync\sync-worker.exe

7. Click Apply, then click OK to save your changes.

The Sync folder and its files are now excluded from Trend Micro scans, helping to prevent slowdowns or connection issues.

For additional details on managing exceptions, visit the official Trend Micro support article.