I can't find the Sync desktop application on my computer

When you install the Sync desktop app, two things are added to your computer:

If you don't see the Sync icon or can't find the Sync folder, it may mean the Sync desktop application is not running or not installed.

How to find the Sync folder on Windows:

If Sync is installed, you can access your Sync folder by:

If you're not seeing the Sync icon in your Windows taskbar, proceed to the next step to ensure the desktop application is installed on your computer.

Press the Windows key.
Type Sync in the search bar to locate the app.
If it shows up, it’s installed.
Click the app to run it and follow these instructions to access the Sync folder and app preferences.
- If the app is already running when you click the app, it will open the Sync folder.
If the app does not show up in the search bar, it means it is not installed. Proceed with installing the app.

If Sync is installed, you can access your Sync folder by:

If you're not seeing the Sync icon in your Windows taskbar, proceed to the next step to ensure the desktop application is installed on your computer.

Press Command (⌘) + Space to open Spotlight Search.
Type Sync in the search bar to locate the app.
If it shows up, it’s installed.
Click the app to run it and follow these instructions to access the Sync folder and app preferences.
- If the app is already running when you click the app it will open the Sync folder.
If the app does not show up in the search bar, it means it is not installed. Proceed with installing the app.

Once you've located the the Sync Desktop Application, ensure that it opens automatically when when you start your computer, as follows:

Click the Sync icon in the Windows taskbar or Mac menubar.
Select Settings (⚙︎).
Select Preferences.
Under the Options tab, check the box next to Run When Computer is Started.