If you see the error message "Device is Suspended," it means one of two things: the device has been suspended from accessing your Sync account, or the version of the Sync app installed on the device is no longer supported and can not connect to Sync.
When this happens, syncing and file access from that device are blocked until the issue is resolved.
How to fix this:
1. Re-enable the device
If you still own and trust the device, you can re-enable it at any time. To restore access, follow the steps outlined in How do I re-enable (unsuspend) a computer, phone or tablet?
Once re-enabled, the device will resume normal syncing and regain access to your files.
2. Make sure you're using the latest version of the Sync app
This message will also appear if the Sync app installed on your device has been retired or is no longer supported. Make sure you're running the latest version of the Sync app on your computer or mobile device.
If you're using the desktop application, and the app version is no longer supported, see Updating from an unsupported version of the Sync desktop app.
Still having trouble? Contact support.
If the issue persists after following these steps, please contact our support team with details about what took place when the error occurred so this can be investigated further.