If you see the error message: “This program can't start because XXXX is missing from your computer. Try reinstalling the program to fix this problem,” when installing the Sync desktop app on Windows, it’s important to note that this is a Windows system error, not a Sync-specific issue. However, it can prevent the Sync app from installing successfully.
The error typically means that a required Microsoft system file used by many Windows programs, including the Sync app, is missing or corrupted on your computer. The missing file might be something like MSVCP140.dll, VCRUNTIME140.dll, or another similar runtime file.
How to fix it
To resolve this issue, you'll need to reinstall the missing Microsoft system file.
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Visit the official Microsoft download page.
- Run the downloaded installers and follow the prompts to complete installation.
- Restart your computer
- Once installation is complete, restart your computer to ensure the changes take effect.
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Reinstall the Sync desktop app
- Download the latest version of the Sync desktop app from the Sync downloads page.
- Run the installer to complete installation.
Still having trouble? Contact support.
If the error persists after waiting, contact our support team with details about what took place when the error occurred so this can be investigated further.