Background
As part of our transition to a new billing platform, starting July 2025 the way you manage auto-renewal has changed. We recommend reviewing your billing settings to ensure they reflect your renewal preferences.
What has changed?
Previously:
You could toggle auto-renew on or off. When off, your account would not renew at the end of the term. If you didn’t manually pay by then, your account would be terminated.
Now:
To stop your account from renewing, you must submit an account cancellation. Cancellation takes effect at the end of your current payment term and you can reactivate before that time, making this similar to the old “auto-renew off” option.
What this means:
Previously you could have disabled auto renew without cancelling your account. If this applies to you, take action by following the steps below.
If you do want your account to auto-renew
You need to ensure you have a valid payment method on file:
- Sign in to the web panel.
- From the left navigation bar, click Settings.
- Select the Account & billing tab.
- Click the Manage Subscription button.
- Click Billing & Shipping Addresses or Edit Payment Method.
- Review your payment method. Enter your updated information into the appropriate fields if necessary.
- Click Update to save your changes.
If you don't want your account to auto-renew
You must submit a cancellation request:
Note: Your account will remain active until the end of your current payment term.
- Sign in to the web panel.
- From the left navigation bar, click Settings.
- Select the Account & billing tab.
- Click the Manage Subscription button.
- Click the tile displaying your current plan.
- Click Cancel Subscription.
- Follow the on-screen prompts and select Cancel my account.
- Confirm the cancellation to complete the process.
- Your account is now cancelled but will remain active until the end of your current billing term. If you change your mind, you can reactivate your account at any time before the end of your current billing term.