The sentry.dll file is an essential component required for running and installing the Sync app. If this file becomes missing or corrupted, installation errors can occur. This can occur when attempting to update the Sync app using the in-app updater.
How to fix this:
To resolve this issue, follow the steps below:
Download the latest version of the Sync app directly from our website: https://www.sync.com/install.
- Run the installer by double-clicking the file you downloaded.
Sign back in to the Sync app once the update is complete.
Verify that file syncing resumes as expected.
Still having trouble?
If the issue persists after following these steps, please contact our support team with details about what took place when the error occurred so this can be investigated further.