Need to export your Sync data? The process differs depending on whether you’re backing up your own account or managing a Teams account. In this article, we'll address the following:
Downloading your files with the Sync desktop app:
If you have a large number of files or a high volume of data, use the Sync desktop app for the most efficient way to download all your files.
1. Move your files out of the Vault:
If you have files in the Vault, you'll need to move them into the Files tab so they can be available for download in the desktop app.
Sign in to the web panel.
From the left navigation menu, select Vault.
Select the files or folders you want to download, then click the Move (
) icon.
In the dialog that appears, switch to the Files tab and choose a destination folder to move the files to.
2. Download your files using the desktop app:
Download and install the Sync desktop app on your computer.
Click the Sync icon in the system tray (Windows) or menu bar (macOS), then select the folder icon to open your Sync folder.
Confirm that all folders and files you want to download are visible and available locally.
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If any items are marked as cloud-only (CloudFiles):
- Right-click your Sync folder (or any subfolder).
- Select, Make available offline.
- This will download the cloud-only files to your computer.
Wait for all downloads to complete before proceeding.
Lastly, copy or move the downloaded files into a location outside of your Sync folder.
Downloading your files from the web panel:
If you only need to download a few files, you can do so directly from the web panel. This method works best for smaller data sets or specific files.
To download your files from the web panel:
You can quickly download individual files from the web panel to your computer.
Sign in to the web panel.
Navigate to the file or folder you want to download.
Select the file(s) and click the Download (
) icon from the top menu bar.
Note: Folders cannot be downloaded directly from the web panel. To download folder contents, open it and select the individual files within it.
To download your files using a shared link:
If you have less than 5 GB of data, you can download multiple files or folders together by creating a shared link and downloading them as a ZIP file.
Sign in to the web panel.
Create or locate the folder containing the files you want to download.
Click the ellipsis (⋮) icon beside the folder or file.
Select Share as link (or Manage link if a link already exists).
Copy and paste the shared link into your browser.
On the link page, click the Download (
Note: Once your Sync account is deleted, the shared link will no longer be accessible.
Downloading data as a teams administrator:
If you’re a teams administrator, follow these steps to ensure team data is properly downloaded before closing the account:
Admins don’t have direct access to sub-user accounts or their private files.
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To retrieve or preserve data, you can:
Ask each user to download or transfer their files as described above.
Have users move important files into shared folders that you own, allowing you to download them from your account.
If a user is unavailable or their account has been deleted, contact our support team for help retrieving or transferring their data.