Need to export your Sync data? The process differs depending on whether you’re backing up your own account or managing a Teams account. In this article, we'll address the following:
Downloading your files with the Sync desktop app:
If you have a large number of files or a high volume of data, use the Sync desktop app for the most efficient way to download all your files.
1. Move your files out of the Vault:
If you have files in the Vault, you'll need to move them into the Files tab so they can be available for download in the desktop app.
Sign in to the web panel.
From the left navigation menu, select Vault.
Select the files or folders you want to download, then click the Move (
) icon.
In the dialog that appears, switch to the Files tab and choose a destination folder to move the files to.
2. Download your files using the desktop app:
Download and install the Sync desktop app on your computer.
Click the Sync icon in the system tray (Windows) or menu bar (macOS), then select the folder icon to open your Sync folder.
Confirm that all folders and files you want to download are visible and available locally.
-
If any items are marked as cloud-only (CloudFiles):
- Right-click your Sync folder (or any subfolder).
- Select, Always keep on this device on Windows, or Download now on macOS.
- This will download the cloud-only files to your computer.
Wait for all downloads to complete before proceeding.
Lastly, copy or move the downloaded files into a location outside of your Sync folder.
Downloading your files from the web panel:
If you only need to download a few files, you can do so directly from the web panel. This method works best for smaller data sets or specific files.
To download your files from the web panel:
- Sign in to the web panel.
- Locate the files or folders you want to download:
- To download a single file, click the ⋮ (ellipsis) icon beside the file to open the file menu and select Download.
- To download a folder or multiple files and folders, use the checkboxes to select the items you want to download. Tip: You can also hold Shift to select a range of items.
- Click the download icon (
) in the toolbar. The web panel will begin packaging your selected items into a ZIP file.
Download size limits can vary depending on your browser. Learn more.
Downloading data as a teams administrator:
If you’re a teams administrator, follow these steps to ensure team data is properly downloaded before closing the account:
Admins don’t have direct access to sub-user accounts or their private files.
-
To retrieve or preserve data, you can:
Ask each user to download or transfer their files as described above.
Have users move important files into shared folders that you own, allowing you to download them from your account.
If a user is unavailable or their account has been deleted, contact our support team for help retrieving or transferring their data.