Sync provides a number of ways to audit and confirm that the files in your Sync folder have been successfully uploaded to the cloud. The sections below outline the tools available:
This article covers files in your Sync folder only - see here to verify files uploaded to Vault.
The desktop app status icon and progress tab
The Sync desktop app automatically verifies all files and folders in your Sync folder for consistency, and the status icon in the Windows system tray or Mac menu bar will display as in sync when verification is confirmed.
When you click the Sync icon, a small window appears showing the current status.
A blue bar at the top will display “In Sync” when all files have been uploaded and verified.
If files are still uploading or indexing, you’ll see an uploading or indexing indicator instead.
Synced files and folders show a green checkmark overlay icon when complete.
Note: On Sync 5.x for macOS, the green checkmark overlay is not displayed. To confirm your files are fully synced, check the blue “In Sync” bar and the Progress tab.
Important note: To prevent syncing problems across different operating systems and platforms, a subset of incompatible characters are not supported by Sync. Files named with these characters may be skipped (not uploaded), and will be listed under the desktop app progress tab (regardless of syncing status). You can access the Sync desktop app progress tab as follows:
- Click the Sync icon on the Windows system tray or the Mac menu bar.
- Click the Settings icon (⚙︎).
- Select Preferences from the menu.
- Click the Progress tab.
If you see a file listed under the progress tab as skipped, the easiest solution would be to rename the file without these characters. View the full list of incompatible characters.
Activity pane
The activity window, accessible from the Sync icon in the Windows system tray or the Mac menu bar, shows a running list of your most recent completed uploads. This is a quick way to confirm that files in your Sync folder have been successfully synced to the cloud.
For more information, refer to: Search for files and view recent files from the Sync desktop app
Events log
You can view a list of completed uploads from the events log in the Sync web panel. To access it:
- Sign in to the web panel.
- Navigate to Settings from the slide-out navigation on the left-hand side of your screen.
- Click the Events tab.
From there, you can filter by event category, folder or folder type, and date range to confirm that your uploads completed successfully.
For more information, refer to: How to use the Events Log
Export full file listing
With the Sync desktop app installed, you can export a full listing of all files stored in your Sync folder and Vault, which makes auditing easier. Here’s how:
- Click the Sync icon on the Windows system tray or the Mac menu bar.
- Click the Settings icon (⚙︎).
- Select Preferences from the menu.
- Select the Account tab.
- Click Generate beside export, to get a listing of all files.
A .CSV file will download to your computer, which you can open, to search for specific files and verify your files stored in the cloud.