You’ll see the “reset does not exist” error if you’re trying to update your password to meet Sync’s new security requirements, and you don't have email-based password reset enabled.
How to fix this:
If you already have the Sync desktop app installed and you’re signed in, you can update your password directly from the app by following these steps:
Navigate to the Sync icon in your system tray (Windows) or menu bar (macOS).
Click the settings (⚙︎) icon.
Select Preferences.
Select the Account tab.
Create a new strong password.
Click OK to save the changes.
After this, your password will be updated, and you will be able to sign back in to the Sync web panel with your new password. You can also refer to the How do I enable or disable email-based password reset? article if you’d like to turn this feature on.
Still having trouble? Contact support.
If you don't have the Sync desktop application installed, please contact our support team for help updating your password.