How do I change my Sync plan?

You can switch your Sync plan at any time to adjust your storage or features, whether you're upgrading or downgrading.

• Plan changes take effect immediately, except for downgrades, which apply at the end of the current term. These changes will not impact your account settings, shared folders, or files.
• Plan upgrades are pro-rated, you’ll receive credit for any unused portion of your current plan, which will be applied to the new plan.
• Sync also offers a 30-day, full money-back guarantee on all new plan purchases. (This applies only to new purchases, not renewals or upgrades. Cancellations after renewal take effect at the end of the current term.)

How to view scheduled plan changes: 

1. Sign in to the web panel.
2. From the left navigation bar, click Settings.
3. Select the Account & billing tab.
4. Click the Manage Subscription button.
5. Click the tile displaying your current plan.
6. Select View scheduled changes.

Note: While plan changes are pro-rated, Sync does not issue refunds for unused service if a user cancels mid-term. This policy is outlined in our Terms of Service – Section 9.

How do I upgrade from a free plan to a paid plan?

1. Sign in to the web panel.
2. From the left navigation bar, click Settings.
3. Select the Account & billing tab.
4. Click the Manage Subscription button.
5. Under Payment Methods, enter your billing information and click Add to save it.
6. Click the tile displaying your current plan (e.g., Free Plan).
7. Click Edit Subscription.
8. Click Change next to your current plan.
9. From the dropdown menu, select your desired plan and billing frequency, then click Update.
10. Review the changes and click Update Subscription to confirm.
11. A confirmation email, including your updated invoice, will be sent to your inbox.

How do I switch between paid plans?

1. Sign in to the web panel.
2. From the left navigation bar, click Settings.
3. Select the Account & billing tab.
4. Click the Manage Subscription button.
5. Click the tile displaying your current plan.
6. Click Edit Subscription.
7. Click Change next to your current plan.
8. From the dropdown menu, select your desired plan and billing frequency, then click Update.
9. Review the changes and click Update Subscription to confirm.
10. A confirmation email, including your updated invoice, will be sent to your inbox.

Note: Downgrading from a paid plan to the Free plan is not supported. Please contact support if you need assistance with any of the following plan changes:

• From a Legacy Teams plan to Teams+
• From any annual plan to a monthly plan (term changes across plan types)
• From a Teams plan to any Personal plan (e.g., Pro Solo, Pro Solo Pro)

These restrictions help ensure billing consistency and avoid potential issues with features and user access.