Sync provides a grace period and follow-up reactivation window to help you update your payment details and keep your account active. The sections below explain what happens at each stage, what access you’ll have, and when action is required to avoid service restrictions or permanent data deletion.
- If your payment cannot be processed, your account will enter a 21-day grace period, during which we’ll send multiple reminder emails prompting you to update your payment method. During this time, you’ll still have access to your files and account features.
- If no payment is made by the end of the 21-day grace period, your subscription will be automatically cancelled. At this point, your account will be placed into a restricted state, syncing will be paused, and access to features may be limited.
- Following the cancellation, you’ll have an additional 30-day reactivation period. We’ll continue to send reminder emails during this time, and you’ll still have the option to reactivate your subscription and regain full access to your account and files.
Note: If you do not reactivate your account within the 30-day reactivation period, your account and all associated file data will be permanently deleted and cannot be recovered.
To avoid data loss, we recommend updating your payment information as soon as possible. If you’re encountering issues with your payment, refer to our Troubleshooting payment decline errors article for help, or contact our support team.