Note: Payments are processed in the UTC timezone and only on your renewal date. You can update your payment method at any time, but your subscription will not be charged until your current term ends.
If you have a valid payment method on file, your subscription will automatically renew at the end of your current term using that payment information.
To check your upcoming renewal date:
- Sign in to the web panel.
- From the left navigation bar, click Settings.
- Select the Account & billing tab to see your renewal date.
If you wish to opt out of auto-renewal, you will need to follow the steps in our How do I cancel my account? section. Cancelling your subscription will prevent it from renewing at the end of the term, but you will retain full access to your account and files until the term expires.
To check if your account is set to automatically renew:
- Sign in to the web panel.
- From the left navigation bar, click Settings.
- Select the Account & billing tab.
- Click the Manage Subscription button.
- Click the tile displaying your current plan.
If you change your mind and would like to keep your subscription active, make sure to re-add a valid payment method or reactivate your subscription before your current term ends.