The currency shown at checkout is determined by the region detected from your network’s IP address. If you sign up while using a VPN, proxy, or certain network configurations, your account may be assigned a currency that differs from your actual billing address.
Note: Sync only bills in USD and CAD. If sign-up occurs outside of Canada, the checkout will display USD (not local currency), even if no VPN is being used.
How to fix this:
To ensure you’re billed in the correct currency:
Turn off your VPN or proxy (or set it to the country that matches your billing address) before starting the sign-up process.
Restart the sign-up process if you are already on the checkout page, by going back to the pricing page (and re-loading)
Confirm the currency shown at checkout before completing your purchase.
Already signed up but billed in a different currency?
If you’ve already been billed in a different currency than expected, contact the support team and include the currency currently being billed and the currency expected. Our team will review the billing currency and provide you with the next steps and available options.