If your Sync desktop app is paused and shows the message “There is an issue with your account settings”, this is often caused by an outdated version of the Sync desktop app encountering a technical error. Updating to the latest version of the app resolves the issue. If the problem continues, a full uninstall and reinstall may be required.
How to fix this:
1. Update to the latest version of the Sync desktop app
Older versions of the Sync desktop app may be missing important bug fixes and improvements.
Update to the latest version of the Sync desktop, see How to update the Sync desktop app. Once the update is complete, check whether the app resumes syncing normally.
2. If the issue continues, fully reinstall the Sync desktop app
If updating does not resolve the issue, complete a full uninstall and reinstall of the Sync desktop app.
Complete a full uninstall of the Sync desktop app.
Download and install the latest version of the app here.
After reinstalling, sign back in and allow the app to reconnect to your account.
Still having trouble? Contact support.
If the issue persists after following these steps, please contact our support team with details about what took place when the error occurred so this can be investigated further.