This guide provides a step-by-step walkthrough of the various uninstallation methods to ensure the Sync desktop app is removed from your computer. In this article, we will cover the following:
Standard Uninstall:
A standard uninstall will remove Sync, but retain system configuration information allowing you to easily restore your Sync account on the computer at a later date, if needed. Follow these instructions:
- Click the Sync icon on the Windows system tray.
- Click the ⚙︎ (settings cog).
- Select Preferences from the menu.
- Select the Account tab.
- Click the Uninstall button and follow the prompts.
- Click the Sync icon on the Mac menu bar.
- Click the ⚙︎ (settings cog).
- Select Preferences from the menu.
- Select the Account tab.
- Click the Uninstall button and follow the prompts.
Full Uninstall:
Use the full uninstaller to remove all traces of Sync from your computer. Note that the uninstaller does not delete the existing Sync folder on the computer to help prevent unintentional data loss. After the uninstall is complete you will need to manually delete the Sync folder if needed.
Manual Uninstall:
If the standard or full uninstall methods are unsuccessful, or if you receive the error message "Uninstall failed: Failed to terminate all Sync processes. Another user may be using Sync," you can proceed with a manual uninstall to remove Sync from your computer.
Step 1: Confirm that the Sync desktop app is not in use
- Select the Sync icon on the Windows system tray.
- Click the ⚙︎ (settings cog).
- Select, Quit Sync.
- Once completed, uninstall the Sync desktop app using the full uninstaller: https://sync.com/download/sync-uninstaller.exe
Step 2: Manually remove the Sync desktop app
- Navigate to Settings.
- Select Apps > Installed apps.
- Search for the Sync desktop application and select the (⋯) ellipsis.
- Select Uninstall.
- Once uninstalled, delete the Sync.Logs and Sync.Config folders.
- Click on Start and type %appdata% in the search box.
- By default, it will open to the Roaming folder. Press Backspace from your keyboard to go up one folder level.
- Double-click Local folder and then manually delete the Sync.Logs and Sync.Config folders.
- Reboot the computer.
- Confirm that the Sync desktop app is uninstalled by navigating to Settings > Apps > Installed apps.
Step 1: Confirm that the Sync desktop app is not in use
- Select the Sync icon on the macOS menu bar.
- Click the ⚙︎ (settings cog).
- Select, Quit Sync.
- Open Activity Monitor, locate the sync-worker and sync-taskbar processes and stop them by selecting Quit.
- Once completed, uninstall the Sync desktop app using the full uninstaller: https://www.sync.com/download/sync-uninstaller.dmg
Step 2: Manually remove the Sync desktop app
- Navigate to System Settings.
- Select General > Storage.
- Select the ⓘ info icon on Applications.
- Locate the Sync desktop app and click Delete.
- Open the Finder and click on Go from the Menu bar
- Click Go to Folder...
- Enter the following into the path field:
/Users/yourUSERNAME/Library/Group Containers/com.sync.desktop/
(Note: "yourUSERNAME" is the login name on your computer) - In the Finder window, delete the com.sync.desktop folder.