If you see the error “There is a newer version of Sync installed on your system. Please download and use the Uninstaller from our website to install an older version.”, it means the version of the Sync desktop app you are trying to install does not match the app series already installed on your computer.
In most cases, this happens when a non-CloudFiles version of the desktop app is being installed over a CloudFiles version.
How to fix this:
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Confirm what version of the Sync app you currently have installed.
- This error is a warning that the installer you downloaded may not match the version series already installed on your computer.
- For example, you may be trying to install an older non-CloudFiles app over a newer CloudFiles app.
- To check what version you have installed, see How do I check what version of the Sync Desktop app I'm running?
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Uninstall the current Sync desktop app
- If you did want to install an older version, you will first need to remove the version that is already installed.
- Use the Sync uninstaller from our website to uninstall the current app version before installing a different one.
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Download the correct desktop app version
- Install the version that matches the app series you need. Installing the correct version helps avoid conflicts between different Sync desktop app series.
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Install the app again
- Run the installer again after the previous version has been removed.
- The installation should then complete normally.