If you see Error #1000 while changing the email address on your Sync account, the change has often gone through anyway. This article explains how to check before trying again.
In this article:
Did my email change actually fail?
Not necessarily. Error #1000 appears after the request is submitted, and in many cases the address has already been updated on the account by the time the error is displayed.
How to check
- Sign out of the web panel completely.
- Open a private or incognito browser window.
- Go to the web panel and sign in with your new email address and your existing password.
If you can sign in, the change succeeded and no further action is needed. Use the new address from now on.
If you cannot sign in with the new address, try the old one. If that works, the change did not complete and you may need to try again or contact support.
- Note: If the change was successful, you do not need to keep logging in via an incognito/private tab going forward.
When to contact Support
Contact Support if you cannot sign in with either address or if the email change is not being processed.
Include:
- The old email address
- The new email address
Note: For your security, Support may need to verify your identity before changing an account email address.