Error 1602 occurs when the Sync desktop app installation process is canceled or interrupted. This can also happen if remnants of a previous installation remain on the computer (such as the Sync.Config file), causing the app to freeze or fail during setup.
How to fix this:
To resolve this issue, follow the steps below:
- Complete a full uninstall of the Sync desktop application to remove all traces of the app from your device.
- Restart your computer and verify that Sync no longer appears on your device.
- Download and reinstall the latest version of the Sync desktop app.
Still having trouble?
If the issue persists after following these steps, please contact our support team with details about what took place when the error occurred so this can be investigated further.