How do I cancel my account?

If you no longer wish to continue using Sync, you can cancel your account at any time from the Sync web panel. Closing your account will permanently delete all account data, including any files stored in the cloud, once your current billing term ends. 

Note: Before closing your account, make sure to download any data you wish to keep. For detailed instructions, see How do I download/export all my Sync data?

1. Sign in to the web panel.
2. From the left navigation bar, click Settings.
3. Select the Account & billing tab.
4. Click the Manage Subscription button.
5. Click the tile displaying your current plan.
6. Click Cancel Subscription.
7. Follow the on-screen prompts and select Cancel my account.
8. Confirm the cancellation to complete the process.
9. Your account is now cancelled but will remain active until the end of your current billing term.

Note: If you change your mind, you can reactivate your account at any time before the end of your current billing term. To do so, navigate to the Account & billing tab in the web panel, click Manage Subscription, then select your current plan. From there, you’ll have the option to Remove scheduled cancellation and keep your account active.