Getting Started

Desktop Apps

• How do I download and install the Sync desktop app?
• The Sync desktop application – Windows CloudFiles
• The Sync desktop application - Mac CloudFiles (Beta)
• How to use Sync CloudFiles
• The Sync desktop application
• Uninstall the Sync desktop app
• See all 34 articles

Web Panel

• What is the Sync.com web panel?
• Restore deleted files or folders
• How to access the web panel (sign in)
• Uploading files and folders to Sync, using the web panel
• Downloading files and folders from the web panel
• File version history
• See all 24 articles

Mobile Apps

• The Sync mobile apps
• How do I upload photos and files from my phone or tablet?
• Automatic camera uploads
• Search for files or folders using the Sync mobile app
• Setting offline access for your files and folders on iOS and Android
• How do I enable a Passcode (PIN) lock on the mobile app?
• See all 20 articles

Sharing - Links

• Sharing files and folders with links
• Requesting files with upload enabled links
• How to manage shared link permissions
• Add passwords to shared links
• Set expiration dates on shared links
• Get email notifications on link activity
• See all 9 articles

Sharing - Team Shares

• How to use team shared folders
• How to create a new shared folder
• How to add additional users to team shared folders
• How to remove users (revoke access) on a team shared folder
• How to remove or unshare a team shared folder
• How to make a team shared folder view-only (restrict editing or change permissions)
• See all 9 articles

Vault

• What is the Sync Vault?
• How to upload files and folders to Vault
• How to access and download files and folders stored in Vault
• How to move files from the Sync folder to Vault
• How to verify what files stored in Vault
• How do I free up space on my computer or device using Vault?

Pro Teams

• Getting started with Pro Teams
• Getting Started With Pro Teams Standard - Administrator Guide
• Getting Started With Pro Teams+ Unlimited - Administrator Guide
• Getting started with Pro Teams (legacy)
• Select Your Pro Teams:
• Adding a new Business Pro user account
• See all 8 articles

Account & Billing

• Account and billing overview
• Accessing your Sync account settings
• How do I change the email address (username) on my Sync account?
• How do I manage opt-in email preferences?
• How do I upgrade my Sync account to add more space and features?
• How do I check my storage space usage?
• See all 21 articles

Passwords & Security

• How do I change or reset my password?
• Password management
• Account security
• How to I enable or disable two-factor authentication (2FA)?
• What can I do to ensure my files are encrypted and my Sync account is secure?
• How do I reset my password from the Sync.com web panel?
• See all 18 articles

Migration, Antivirus, Third-party Apps

• Microsoft Office for Sync getting started guide
• Using the Microsoft Office mobile apps for iOS and Android with Sync
• How do I move my files from Dropbox to Sync?
• How do I move my files from Google Drive to Sync
• How do I move my files from OneDrive to Sync?
• How do I move my files from Google Drive to Sync?
• See all 29 articles

Web Panel Beta

• How to use the Sync.com web panel
• How to use team shared folders
• Sharing files and folders with links
• How to manage shared link permissions
• Password Management
• Account and billing overview
• See all 15 articles

Unsorted

• Is there a limit, or maximum file size?
• General limits when using Sync
• white-label
• Online service acknowledgements
• How do I Rename a File or Folder in Sync?
• How do I bookmark a Secure Link?
• See all 9 articles