Getting Started

Desktop Apps

• How do I download and install the Sync desktop app?
• Understanding file timestamps in Sync
• How do I confirm that the files in my Sync folder are uploaded?
• The Sync desktop application – Windows CloudFiles
• The Sync desktop application - Mac CloudFiles (Beta)
• How to use Sync CloudFiles
• See all 34 articles

Web Panel

• How to use the Sync.com web panel
• Restore deleted files or folders
• How does Sync work?
• How to share and collaborate with Sync
• How to enable dark mode on the web panel
• How to navigate the new web panel (legacy web panel update)
• See all 30 articles

Mobile Apps

• The Sync mobile apps
• How to create a new folder on the Sync mobile app
• How do I upload photos and files from my phone or tablet?
• Automatic camera uploads
• Search for files or folders using the Sync mobile app
• Setting offline access for your files and folders on iOS and Android
• See all 20 articles

Sharing - Links

• Sharing files and folders with links
• Requesting files with upload enabled links
• How to manage shared link permissions
• Add passwords to shared links
• Set expiration dates on shared links
• Get email notifications on link activity
• See all 9 articles

Sharing - Team Shares

• How to use team shared folders
• How to create a new shared folder
• How to add additional users to team shared folders
• How to remove users (revoke access) on a team shared folder
• How to remove or unshare a team shared folder
• How to make a team shared folder view-only (restrict editing or change permissions)
• See all 9 articles

Vault

• What is the Sync Vault?
• How to upload files and folders to Vault
• How to access and download files and folders stored in Vault
• How to move files from the Sync folder to Vault
• How to verify what files stored in Vault
• How do I free up space on my computer or device using Vault?

Pro Teams

• Getting started with Pro Teams
• How to invite an existing Sync user to your Teams Plan
• Getting Started With Pro Teams Standard - Administrator Guide
• Getting Started With Pro Teams+ Unlimited - Administrator Guide
• Getting started with Pro Teams (legacy)
• Select Your Pro Teams
• See all 9 articles

Account & Billing

• How do I change the email address (username) on my Sync account?
• How do I change my display name?
• How do I manage email preferences?
• How do I check my storage space usage?
• How do I change my Sync plan?
• How do I view scheduled subscription changes?
• See all 37 articles

Passwords & Security

• How do I change or reset my password?
• The General Data Protection Regulation (GDPR)
• How to enable and disable two-factor authentication (2FA)
• Password management
• Account security
• How to I enable or disable two-factor authentication (2FA)?
• See all 19 articles

Migration, Antivirus, Third-party Apps

• Microsoft Office for Sync getting started guide
• How do I allow Sync to work with ESET?
• How do I transfer my files from iCloud to Sync?
• Using the Microsoft Office mobile apps for iOS and Android with Sync
• How do I transfer my files from Dropbox to Sync?
• How do I move my files from OneDrive to Sync?
• See all 27 articles

Release Notes

• Release Notes: Mobile App (Android & iOS)
• Release Notes: Desktop App (Windows & macOS)