Troubleshooting

Login, Password, and 2FA

• What does Authentication Failed mean?
• Email verification does not seem to be working. What do I do?

Syncing Issues

• Why do my files have an .icloud extension?
• Why aren't certain files on my computer syncing?
• How do I stop Windows Defender Firewall from blocking Sync in Windows 10?
• What do I do if Sync is stuck indexing (or not syncing)?
• How do I stop Windows Firewall and Defender from blocking Sync?

Installation and Desktop Apps

• Installation Error: #1618
• Where did the Advanced Tab / Selective Sync go?
• How do I send a screenshot in Windows?
• How do I send a screenshot in OSX?
• How do I find log files in macOS?
• How can I remove 'conflict' files from the Sync folder?
• See all 12 articles

Sharing (Links and Shared Folders)

• Share Error: #1653
• What is a READONLY-CONFLICT file?
• Error 1653: The user is in your invite queue already
• What is a conflicted file copy?

Files and Storage

• My files are missing. How do I get them back?

Mobile App

• Photos showing as HEIC instead of JPEG/JPG